Just Read the Headlines……Posted on: March 13, 2014 Share This:
MPP wants action for overbilled Ontario customers
County supports call for Hydro One review
Ombudsman to probe Hydro’s baffling billing practices
Hydro One to face major investigation as billing complaints mount
Loophole lets millions drain from hydro fund
Hydro One promises to fix billing fiasco
Like wrestling with a slippery pig: Ontario Ombudsman
These and many other similar headlines of recent date are damaging the long-trusted credibility that has been built up over decades by utilities among its customers. What was long taken for granted, namely utility bills that customers could glance at and expect to be correct are now being seriously questioned not by a few customers but by thousands of customers. From the Ontario Ombudsman to MPPs to Councils to customers, the chorus hailing the errors and inadequacies of utility bills is growing. The ombudsman plans to take six months to complete his probe of Hydro One’s billing practices affecting 1.3 million customers.
Why wait? For years, Utility Advocates Inc. has been finding millions of dollars in utility bill savings for its customers for no cost at all. Let Utility Advocates Inc. ensure that your company is not the subject of an unfortunate headline.